Positive Customer Service Story
We hear quite a few tales hear about negative experiences in customer service so here is something positive for a change.
A little less than a year ago I bought a Ruger SR1911 from a fellow at my club. He had bought it new and put a couple hundred rounds through it and I have since put at least 500 more through it. One evening around the end of November I raised the gun to take my last shot of the night and noticed that the front sight went missing on the previous shot. It didn't just pop out of the dovetail, the metal just sheared off. Some folks at the club recommended taking it to Williams Arms in Port Perry and a little digging online later showed me that this was a "known" problem with these particular guns.
I made a quick phone call to Williams and their suggestion was to send the slide off to Ruger, they would provide the contact information, or just bring the slide to them and they would handle it. Since they do this type of thing all the time I decided to bring the slide to them. They sent the slide to Ruger the week before Christmas and they had it back from Ruger on January 11th. All it cost me was a trip to Port Perry (40 minutes one way) and $22 for shipping.
All in all, I'm very impressed that Williams would handle all of this, even though they were not the original seller of the gun and had no reason to look after it for me. I'm also very impressed with Ruger for recognizing that a bad batch of front sights went on these guns and replaced it without cost or question, even though I am not the original owner and the gun is as least 3 years old.
This was my first and second visit to Williams. I spent about $90 in ammo while I was there and plan to stop in whenever I'm out that way. Great service.
