​browning dura-touch coating issue??

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Originally Posted by SongDog

This is a browning problem. Any case I've heard of Browning takes care of it. Don't expect it to be quick, Canadians are about the last nation that gun manufacturers give a crop about.

My maxus duratouch still looks like the day I've bought it, hunted it 4-5 years now.

Sent from my SM-G960W using Tapatalk

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I have no doubt Browning will correct the issue I have, I’m more curious or unsure of the shipping process when sending a firearm across the border. Any paperwork I need to fill out or laws I have to abide by when doing so.

No need to ship to the states. Browning Canada in Quebec will take care of you. Look up there phone Number online, Browning Canada service. The dura-touch finish has been dropped from the Browning lineup for durability issues. Browning is replacing them for owners free of charge with the newer synthetic ones. Just call Browning Canada.

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Originally Posted by matitude

I have no doubt Browning will correct the issue I have, I’m more curious or unsure of the shipping process when sending a firearm across the border. Any paperwork I need to fill out or laws I have to abide by when doing so.

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When you get in contact with Browning Canada Service Dept., please post and let us know how customer service handles it. Thanks

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Originally Posted by trailblzr

When you get in contact with Browning Canada Service Dept., please post and let us know how customer service handles it. Thanks

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Certainly will, I expect a response in the next couple business days and will report back.

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Originally Posted by trailblzr

When you get in contact with Browning Canada Service Dept., please post and let us know how customer service handles it. Thanks

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Update, Monday I received and email back from the Dura-touch website (USA) form I filled out. I was instructed to call Browning Canada since that was the country I reside in. On a side note I also emailed Browning Canada the same day with my issue and as of today still have not got any email response.(Saturday Sept 12). I called Browning Canada yesterday morning and explained my issue and the service representative took my info and emailed me a shipping label to send my rifle in to have the stock replaced. The lady I dealt with was very nice and helpful, and made the process easy. Now I just have to pack it up and send it. I neglected to ask how long it could take. Once I send it I will keep track of the timeline and report back how long the process took and maybe a couple pictures.

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Originally Posted by matitude

Update, Monday I received and email back from the Dura-touch website (USA) form I filled out. I was instructed to call Browning Canada since that was the country I reside in. On a side note I also emailed Browning Canada the same day with my issue and as of today still have not got any email response.(Saturday Sept 12). I called Browning Canada yesterday morning and explained my issue and the service representative took my info and emailed me a shipping label to send my rifle in to have the stock replaced. The lady I dealt with was very nice and helpful, and made the process easy. Now I just have to pack it up and send it. I neglected to ask how long it could take. Once I send it I will keep track of the timeline and report back how long the process took and maybe a couple pictures.

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Do you have any update on your claim?

I have three Brownings with Dura Touch but two has already developed this issue would like to know how they fix it and how's the replacement?

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Originally Posted by spcamno

Do you have any update on your claim?

I have three Brownings with Dura Touch but two has already developed this issue would like to know how they fix it and how's the replacement?

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I have 2 brownings with the issue. I sent an email to [email protected] on Nov 13th 2021 with a description of the issue, serial numbers and attached photos showing the 'melting' stocks on both gun and pics of the serial numbers. I received a email response Dec.1st 2021 asking for my mailing address. The new stocks arrived at my door on Jan.27th 2022.
Unfortunately, they are hard plastic cheap feeling stocks. Which is disappointing since the feel of the original duratouch stocks was one of the things that sold me on those models when I bought them.

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Originally Posted by LowbanksArcher

I have 2 brownings with the issue. I sent an email to [email protected] on Nov 13th 2021 with a description of the issue, serial numbers and attached photos showing the 'melting' stocks on both gun and pics of the serial numbers. I received a email response Dec.1st 2021 asking for my mailing address. The new stocks arrived at my door on Jan.27th 2022.
Unfortunately, they are hard plastic cheap feeling stocks. Which is disappointing since the feel of the original duratouch stocks was one of the things that sold me on those models when I bought them.

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Thanks for the info may have to email them. Have a Gold where the forearm and stock is getting quite gummy. Thought it was to get/keep a better grip on the thing. Will see if they send me a replace too.

woah 2 year old thread coming alive LOL

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Originally Posted by Bowjob

woah 2 year old thread coming alive LOL

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works for me as didn't know it was a defect