Store return policies and warranties ?

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Originally Posted by longpointer

Don't you love the way threads work on this website ? LMAO !

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Well at least it hasn't gone political yet? :D

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Originally Posted by sawbill

I bought an oscillating tool from CTC not too long ago. First one burnt out after warrantee was up. While doing some drywall work in the basement I hit a hidden nail and snapped the linkage inside. The tool had about 10 minutes of time on it. Danged if I could find my receipt so I had to bite the bullet and fork out for a new one--again!
So, DO NOT LOSE YOUR RECEIPT.

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Do you have a CTC money card? I 100% guarantee that thing records every transaction you make. Whether not they'll admit that or help you out by verifying that you did in fact buy the the tool are wholly different questions.

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Originally Posted by blasted_saber

Do you have a CTC money card? I 100% guarantee that thing records every transaction you make. Whether not they'll admit that or help you out by verifying that you did in fact buy the the tool are wholly different questions.

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You are correct,absolutely. I use my "money" card with every purchase or my Triangle Credit Card. Either one tracks every transaction. I've returned a few items in the past that didn't require receipts. Sales staff simply scan your card and the item and POOF there it is. Easy peasy. The system virtually eliminates return fraud and is an important tool for inventory control and loss prevention.

Ironically,

I bought some parts for my Nissan Frontier in Oct, ( plugs, filters, etc), and traded the truck in. I literally went into the local CT store near my work ( not where I bought them from), and the clerk was super helpful, and gave me a refund on a CT card....all with no receipt.

Now I had to do a little flirting and sweet talking, but it was better than eating the cost of the parts, and trying to re-sell them on ebay or kijiji.

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Originally Posted by Bluebulldog

I bought some parts for my Nissan Frontier in Oct, ( plugs, filters, etc), and traded the truck in. I literally went into the local CT store near my work ( not where I bought them from), and the clerk was super helpful, and gave me a refund on a CT card....all with no receipt.

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So you buy the parts, install them in your truck, then sell your truck and ask CT for your money back for the parts that were sold with the truck??? Geez …….

You did a "little flirting and sweet talking" while CT got screwed. And people wonder why prices go up! :angry:

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Originally Posted by Dakota Creek

So you buy the parts, install them in your truck, then sell your truck and ask CT for your money back for the parts that were sold with the truck??? Geez …….

You did a "little flirting and sweet talking" while CT got screwed. And people wonder why prices go up! :angry:

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Sorry, should have clarified.

Traded the truck in before I installed them. They were still new in packaging.

Take your anger elsewhere....;)

My point was, that Ct is a pretty darn good vendor to deal with overall.

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Originally Posted by Bluebulldog

Sorry, should have clarified.

Traded the truck in before I installed them. They were still new in packaging.

Take your anger elsewhere....;)

My point was, that Ct is a pretty darn good vendor to deal with overall.

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Now that is a totally different story and good on CT for that. As to my anger .... just tired of hearing of people abusing the system and then laughing when they don't get caught.

Small business owner regards ......

I’ve had trouble in the past returning stuff to a different CT store than where it was bought, did their policies change ?

It was explained to me that they were independently owned and that was the reason....

Nope... no politics yet Bushmoose ! LoL !
No CTC card but probably a good idea Blasted Saber.

My original beef was/is ; If given a new coffeemaker shouldn't I get 90 day return policy on it ? I am not out to abuse a system I just expect a new coffeemaker to last a normal lifetime . Whatever that might be ? LoL !

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Originally Posted by 73hunter

I’ve had trouble in the past returning stuff to a different CT store than where it was bought, did their policies change ?

It was explained to me that they were independently owned and that was the reason....

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Given that they are all stocked out of a central warehouse and distribution center, there should have been any issue.

Having said that, there is a fair amount of discretion given to the customer service counter staff. However, if it was escalated to a manager politely, I'm sure it wouldn't be an issue.

Kids every Christmas get gifts from family that didn't necessarily come from the store they're being returned to...