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Thread: bog-pod poor customer support

  1. #1
    Apprentice

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    Default bog-pod poor customer support

    I have a tripod made by Bod-Gear. During my deer hunt a few weeks ago, I fell on it and bent one of the lower leg sections. I contacted BodGear in the USA and asked if I could buy the bent part and fix it myself. I told them this was not a warranty issue and would pay for it. As you may know the tripod version is $200+. This was the email I got back:

    Unfortunately we do not ship international. We also do not sell these parts for purchase and only as warranty items
    Sorry for the inconvenience

    To say the least, I am very disappointed in their lack of product support.
    Last edited by hollywood; December 10th, 2021 at 11:09 AM.

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  3. #2
    Needs a new keyboard

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    In this day and age with internet reviews companies like that are not going to survive!

  4. #3
    Borderline Spammer

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    Yep, another company everyone should definitely NOT support!

  5. #4
    Has all the answers

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    Quote Originally Posted by bellerivercrossbowhunter View Post
    In this day and age with internet reviews companies like that are not going to survive!
    Exactly, I'd reply to them, if I can't buy parts that you have but only sell for warranties, I sure as he'll won't buy another,and, recommend anybody else not not to

  6. #5
    Needs a new keyboard

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    They probably don't have any parts cause they come assembled from china. If you had a warranty issue they would more than likely send you a complete new unit.
    SkyBlue Big Game Blueticks

  7. #6
    Has all the answers

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    Sounds like it should be a warranty issue NOW. lol................Try again from a bud's house.
    It's not the mountain ahead that wears you out, it's the grain of sand in yer shoe.

  8. #7
    Needs a new keyboard

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    Love my BogPod best tripod I've ever owned!

  9. #8
    Needs a new keyboard

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    I have a Bogen (good tripod) and a Manfrotto (excellent tripod) and both are WAY better than the stuff I am seeing as of late. Just because it is camo does not make it good. I trust a camera manufacturer making tripods much more than a hunting company trying to make camera equipment - IMHO.

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