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February 1st, 2023, 11:35 AM
#1
Shout out for Schlage.
About a month ago my front door lock fails to operate and locks me out, good job the wife let me in. Anyway take it apart and all I need is a replacement entry latch. So locate that part on a Rona and Lowes sites but none of them have them in stock.
So I end up contacting Schlage Canada and ask if they can sell me that part, it was $15.99 at Rona's.
So the reply was NO we don't do that and they ask about the lock. So I tell them its the ORIGINAL BUILDERS LOCK from 37 years ago
I have no receipts and then they ask for a few photographs.
After verifying its their lock I ask again if I can buy a entry latch, NO SIR you have a Lifetime warranty we will send you a complete new set in the mail. Got it yesterday delivered to the door.
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February 1st, 2023 11:35 AM
# ADS
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February 1st, 2023, 02:30 PM
#2
That kind of surprise is very nice , but unusual. 
" We are more than our gender, skin color, class, sexuality or age; we are unlimited potential, and can not be defined by one label." quote A. Bartlett
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February 1st, 2023, 04:05 PM
#3
Has too much time on their hands
Good on the company for understanding your problem and sticking to a warranty.
"Give a man a fish and he eats for a day, Teach a man to fish and he eats for the rest of his life"
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February 1st, 2023, 06:08 PM
#4
As a newer homeowner and having been in the trades a few years, i've learned more about the "buy once cry once" Quality products and companies that stand behind their products are usually what i go for
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February 1st, 2023, 08:47 PM
#5
Yup very unusual.
Originally Posted by
Gilroy
About a month ago my front door lock fails to operate and locks me out, good job the wife let me in. Anyway take it apart and all I need is a replacement entry latch. So locate that part on a Rona and Lowes sites but none of them have them in stock.
So I end up contacting Schlage Canada and ask if they can sell me that part, it was $15.99 at Rona's.
So the reply was NO we don't do that and they ask about the lock. So I tell them its the ORIGINAL BUILDERS LOCK from 37 years ago
I have no receipts and then they ask for a few photographs.
After verifying its their lock I ask again if I can buy a entry latch, NO SIR you have a Lifetime warranty we will send you a complete new set in the mail. Got it yesterday delivered to the door.
"This is about unenforceable registration of weapons that violates the rights of people to own firearms."—Premier Ralph Klein (Alberta)Calgary Herald, 1998 October 9 (November 1, 1942 – March 29, 2013) OFAH Member
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February 2nd, 2023, 10:07 AM
#6
Now and then this kind of stuff happens….we lost the hardware for a cheapy IKEA shelving unit and had the same experience….we were wondering about where it was after a few weeks and upon arrival and examining the packaging we found that it actually shipped from Sweden…!
“You have enemies ? Good. It means you have stood up for something, sometime in your life”: Winston Churchill
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