bog-pod poor customer support

I have a tripod made by Bod-Gear. During my deer hunt a few weeks ago, I fell on it and bent one of the lower leg sections. I contacted BodGear in the USA and asked if I could buy the bent part and fix it myself. I told them this was not a warranty issue and would pay for it. As you may know the tripod version is $200+. This was the email I got back:

Unfortunately we do not ship international. We also do not sell these parts for purchase and only as warranty items
Sorry for the inconvenience

To say the least, I am very disappointed in their lack of product support.

In this day and age with internet reviews companies like that are not going to survive!

Yep, another company everyone should definitely NOT support!

Quote:

---

Originally Posted by bellerivercrossbowhunter

In this day and age with internet reviews companies like that are not going to survive!

---

Exactly, I'd reply to them, if I can't buy parts that you have but only sell for warranties, I sure as he'll won't buy another,and, recommend anybody else not not to

They probably don't have any parts cause they come assembled from china. If you had a warranty issue they would more than likely send you a complete new unit.

Sounds like it should be a warranty issue NOW. lol................Try again from a bud's house.

Love my BogPod best tripod I've ever owned!

I have a Bogen (good tripod) and a Manfrotto (excellent tripod) and both are WAY better than the stuff I am seeing as of late. Just because it is camo does not make it good. I trust a camera manufacturer making tripods much more than a hunting company trying to make camera equipment - IMHO.