bog-pod poor customer support

[hollywood]

I have a tripod made by Bod-Gear. During my deer hunt a few weeks ago, I fell on it and bent one of the lower leg sections. I contacted BodGear in the USA and asked if I could buy the bent part and fix it myself. I told them this was not a warranty issue and would pay for it. As you may know the tripod version is $200+. This was the email I got back:

Unfortunately we do not ship international. We also do not sell these parts for purchase and only as warranty items
Sorry for the inconvenience

To say the least, I am very disappointed in their lack of product support.

[bellerivercrossbowhunter]

In this day and age with internet reviews companies like that are not going to survive!

[genec]

Yep, another company everyone should definitely NOT support!

[bdog]

In this day and age with internet reviews companies like that are not going to survive!

Exactly, I'd reply to them, if I can't buy parts that you have but only sell for warranties, I sure as he'll won't buy another,and, recommend anybody else not not to

[Bo D]

They probably don't have any parts cause they come assembled from china. If you had a warranty issue they would more than likely send you a complete new unit.

[boogaloo]

Sounds like it should be a warranty issue NOW. lol................Try again from a bud's house.

[Brampton Mike]

Love my BogPod best tripod I've ever owned!

[410001661]

I have a Bogen (good tripod) and a Manfrotto (excellent tripod) and both are WAY better than the stuff I am seeing as of late. Just because it is camo does not make it good. I trust a camera manufacturer making tripods much more than a hunting company trying to make camera equipment - IMHO.