Pandemic Service

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June 8th, 2021, 01:04 PM
410001661

Pandemic Service

I tell you getting service is next to impossible during COVID. I ordered a swim platform from my local marina over the winter and said let me know when it comes in and I will bring my boat over to have them install it. It arrived on April 6th and I called April 20th to get an app't to get it installed - I left them 2 VM's and 3 emails and they just went dead. I finally called and spoke to someone and they gave me an install date of June 1st.......I dropped it off that morning at 10AM and as of yet it is still not done. I am calling EOB Wednesday and if it is still not done I will just pick up my boat and they can keep the platform (I have not paid for it yet).
June 8th, 2021, 02:43 PM
genec

Sounds like a marina to be avoided by everyone!
You should post their name so others don’t get hit by this bad service.
I ran into this kind of crappy service from Pt. Colborne Marine last year, and will never go back!
These places need to learn that poor service will cost them by word-of-mouth reporting!
June 8th, 2021, 03:15 PM
finsfurfeathers

I don't think this is an isolated case. Broke the boat out of winter hibernation this weekend only too discover the outboard has some major issues. Made a few calls around working vaughan outwards and have yet to find a repair shop that will look at it before september.
June 8th, 2021, 03:31 PM
genec

Maybe you need to forget the big dealers and look for the little guys.
After my dealer problems I found a Mercury mechanic who used to work for the dealer for 15 years, then quit in disgust and set up his own repair shop at home. Took 2 different boats to him in a year, and both were repaired within a week of taking them in.
June 8th, 2021, 04:29 PM
finsfurfeathers

Quote:

Originally Posted by genec

Maybe you need to forget the big dealers and look for the little guys.
After my dealer problems I found a Mercury mechanic who used to work for the dealer for 15 years, then quit in disgust and set up his own repair shop at home. Took 2 different boats to him in a year, and both were repaired within a week of taking them in.

can you pm his info and location maybe what i need
June 10th, 2021, 07:33 AM
410001661

Terrible Service at Dewildt

Quote:

Originally Posted by 410001661

I tell you getting service is next to impossible during COVID. I ordered a swim platform from my local marina over the winter and said let me know when it comes in and I will bring my boat over to have them install it. It arrived on April 6th and I called April 20th to get an app't to get it installed - I left them 2 VM's and 3 emails and they just went dead. I finally called and spoke to someone and they gave me an install date of June 1st.......I dropped it off that morning at 10AM and as of yet it is still not done. I am calling EOB Wednesday and if it is still not done I will just pick up my boat and they can keep the platform (I have not paid for it yet).

Just as I suspected.......I called Wednesday at 3:30 to get an update and I was on hold for 15 minutes and was disconnected. I called back and finally spoke to someone in service only to tell me that they can probably get it down late next week! I told them just to forget it and just bring my boat around to the front I am on my way to pick it up.

When I was hooking up my boat one of the service guys asked me what I wanted to do with the swim platform that they ordered for me (and I have not yet paid for). I said you can keep it - I ordered mine supplied and installed.

The name of the Marina is Dewildt and I will never set foot back in there. These guys would not know 'service' if they latched on their leg and started humping.
June 10th, 2021, 07:40 AM
410001661

I should have listened to my buddy. He was looking to buy a new 2020 FishHawk 1750. He did all his research and knew what he wanted so he and his wife went to Dewildt and all the sales guy had to do was answer some questions and not be a tool. Apparently he could not do that so he left empty handed and the next weekend drove to London and dropped $55k on a new boat in a dealership in London that has been amazing to deal with (sales and service).
June 10th, 2021, 02:20 PM
Huntnfish

I remember about 10 years ago I was in my favourite tackle shop on the Hamilton mountain shooting the breeze with the owner, 3 guys walk in and I overheard one of them say that they could get the same thing at Walmart for a buck or two less then preceded to ask the guy behind the counter where the fishing was good and he told them the Hamilton harbour was pretty good right then. They walked out empty handed with good honest advice and probably went to that e store to buy their equipment. Great customer service is hard to find nowadays but it does exist.
July 5th, 2021, 04:15 PM
410001661

Interesting update. I was on Hamilton Mountain visiting a customer and dropped into Bay City Marine. Walked in the door and like most showrooms it was empty. I was approached by Debbie who asked if she could help me and I asked about a swim platform. She showed me the one they had in stock and said they can get it installed in a week - drop it off on the Monday after Canada Day weekend. I did that and I just picked it up - they did an amazing job.

This is what service is! Would definitely go back there is a second for any other service I require. I would avoid Dewildt like the plague moving forward.

https://i.imgur.com/BejPj6C.jpg
July 5th, 2021, 08:28 PM
fratri

Thanks for sharing your experience, it looks good
July 6th, 2021, 03:35 PM
Frenchie

I have been dealing with Doug and Clarence at Bay City Marine for years. So far I have bought 5 boats from them... everything from tinnies to my 2020 Lund Impact Sport. They are great when you're buying and it doesn't end there. They service everything they sell and they provide great service. Everything they've ever installed on any of my boats... fishfinders, downriggers, radios, trolling motors etc has all been done neatly and looks great. Their attention to detail is good. I'm picky when it comes to my boat.. ( and everything else) and I have always been satisfied with their work. They fit me in when I need work done and its always done on time. I am really glad you had a good experience there. Even though I have moved north I will be returning to Bay City Marine for service and for my next Lund boat..
July 7th, 2021, 08:10 AM
Frenchie

BTW... it does look good..
July 7th, 2021, 11:58 AM
MarkB

Supply chain has broken down ... wood, paint, tiles, electronics, spare parts on anything ... what took days, now months.
All thanks to COVID ... I guess that's what happens when everyone stays home for 1 year.
July 7th, 2021, 12:54 PM
410001661

Quote:

Originally Posted by MarkB

Supply chain has broken down ... wood, paint, tiles, electronics, spare parts on anything ... what took days, now months.
All thanks to COVID ... I guess that's what happens when everyone stays home for 1 year.

No excuse for this issue. I ordered the swim platform/ladder from Dewildt back in March and it arrived early April........it took from April 9th to June 1st for my installation appointment and then the boat was there for 2 weeks with nothing done until I finally had enough and said keep your platform and picked up my boat on June 12th.

If we were waiting for the platform to come in I can understand it and would not blame anyone but when it came in and I was essentially waiting for 2 months for them to do a 2hr installation........that is crappy SERVICE. Walked into another marina and 7 days later I had it installed. This is NOT a supply chain problem.
July 8th, 2021, 11:49 AM
MarkB

Quote:

Originally Posted by 410001661

No excuse for this issue. I ordered the swim platform/ladder from Dewildt back in March and it arrived early April........it took from April 9th to June 1st for my installation appointment and then the boat was there for 2 weeks with nothing done until I finally had enough and said keep your platform and picked up my boat on June 12th.

If we were waiting for the platform to come in I can understand it and would not blame anyone but when it came in and I was essentially waiting for 2 months for them to do a 2hr installation........that is crappy SERVICE. Walked into another marina and 7 days later I had it installed. This is NOT a supply chain problem.

Ah, sorry, didn't read the entire thread ... but yeah, everyone using COVID as a crutch for excuses now.
July 20th, 2021, 10:16 PM
james913

Quote:

Originally Posted by genec

Maybe you need to forget the big dealers and look for the little guys.
After my dealer problems I found a Mercury mechanic who used to work for the dealer for 15 years, then quit in disgust and set up his own repair shop at home. Took 2 different boats to him in a year, and both were repaired within a week of taking them in.

Hosw bout you put up his addy here, let's help refer the good guys
July 21st, 2021, 06:59 AM
genec

Quote:

Originally Posted by james913

Hosw bout you put up his addy here, let's help refer the good guys

Just google Erie Marine and Small Engine.
He is located in the rural area SE of Welland, east of the Welland canal.
July 21st, 2021, 08:00 AM
Bones

Quote:

Originally Posted by genec

Just google Erie Marine and Small Engine.
He is located in the rural area SE of Welland, east of the Welland canal.

He may be good but pretty busy because Ive been trying for three weeks to take my boat to him.
August 3rd, 2021, 02:24 PM
410001661

Bay City Marine
136 Hester St,
Hamilton, ON
L9A 2N8
(905) 574-1222
August 3rd, 2021, 03:32 PM
finsfurfeathers

Quote:

Originally Posted by Bones

He may be good but pretty busy because Ive been trying for three weeks to take my boat to him.

Got my boat to him early summer. Had just sold his house and the plan was to be moving the shop nowish to the new location.
He's a true mechanic not just a replacer so if you can wait well worth it.
August 7th, 2021, 07:54 AM
Bones

Quote:

Originally Posted by finsfurfeathers

Got my boat to him early summer. Had just sold his house and the plan was to be moving the shop nowish to the new location.
He's a true mechanic not just a replacer so if you can wait well worth it.

Well after over a month of promises, failing to return messages and finally saying I cant do for awhile now, Ive had enough and looked elsewhere. Nothing good to say about him.