Store return policies and warranties ?

[longpointer]

Read a post about some guy taking his Cabelas lifetime warranty waders back to BP/Cabelas only to be told the new pair of waders given to him doesn't carry the lifetime warranty anymore. So I return a coffemaker to CTC within the 90 day period and they give me a new one. Okee dokee ! but I'm given back the old receipt and told I don't get another 90 days on the new unit. That's not right in my mind. Brand new unit with no return policy ????

[Bushmoose]

I can understand that policy, though at face value it seems unfair? To offer another 90 day deal on each new unit, the contract could go on in perpetuity? At which point does it end ? The 3rd. 4th, or 5th unit, etc?

[Fox]

I went to Cabelas with my mom who was looking for hiking boots, they told her the warranty now is only 1 year, we promptly walked out of the store.

Makes it much easier to just buy things off Amazon or straight from China.

[delmer]

I can understand that policy, though at face value it seems unfair? To offer another 90 day deal on each new unit, the contract could go on in perpetuity? At which point does it end ? The 3rd. 4th, or 5th unit, etc?

Heck, it's only 90 days. If there's a likelyhood of the replacement failing within another 90 day window, I'd say there is a serious quality issue. Given CTC logic, it is acceptable to go through 4 units every 12 months, without compensation.

[jaycee]

I can understand that policy, though at face value it seems unfair? To offer another 90 day deal on each new unit, the contract could go on in perpetuity? At which point does it end ? The 3rd. 4th, or 5th unit, etc?

Exactly, it is the same thing as some people go to a reputable/fancy restaurant , get a good expensive meal then complain bitterly about it hoping to get away without paying or at least pay only half the price.
To confirm what I just stated, all you have to do is read some reviews on restaurants where they coplain about the food and service, then the owner/s come back and tell them to come back and things will be made right.
It happens quite often when I speak to some restaurant owners.

[Bushmoose]

Heck, it's only 90 days. If there's a likelyhood of the replacement failing within another 90 day window, I'd say there is a serious quality issue. Given CTC logic, it is acceptable to go through 4 units every 12 months, without compensation.

I'm not a consumer protection lawyer, but I would say that when a person buys a widget, the sales contract begins with that particular widget? If widget breaks within the time warranted, then it's replaced, but the original contract is for the original widget, not the replacement? Just my opinion, not going to debate it.

[delmer]

Exactly, it is the same thing as some people go to a reputable/fancy restaurant , get a good expensive meal then complain bitterly about it hoping to get away without paying or at least pay only half the price.

I'm not sure you can compare a broken coffee maker (manufacturing defect) to a bad meal (subjective evaluation).

[delmer]

I'm not a consumer protection lawyer, but I would say that when a person buys a widget, the sales contract begins with that particular widget? If widget breaks within the time warranted, then it's replaced, but the original contract is for the original widget, not the replacement? Just my opinion, not going to debate it.

I'm not saying everything should be zeroed out if there is a problem, but rather something like a coffee maker should at least be able to function without issue for 90 days, whether its an original purchase, or a replacement. When you start talking about lifetime warranties, then you are opening another can of worms.

[longpointer]

A buddy said I should have just asked for my money back then go buy a new one. New unit , new receipt, new 90 day return policy.

[jaycee]

I'm not sure you can compare a broken coffee maker (manufacturing defect) to a bad meal (subjective evaluation).

Just trying to point out .that, some people will always push the limits on trying to get something for nothing