Spypoint support meltdown?

[werner.reiche]

Anyone have any success with spypoint support in the last couple of weeks?
Chat - they start a chat and then just abandon it.
Facebook - if it's a problem them can't fix quickly, they just delete the post. Have had two deleted since Thursday.
And telephone. Well it always was a joke, but now they just don't answer, which is probably better than it was.

I have two non-functional cameras now - these are the top end $500 buck ones.

[machron]

what have you tried so far? Maybe the support can come from here.
I used to have trouble with the micros, until I started doing an update every spring/fall before I put them out.

[werner.reiche]

what have you tried so far? Maybe the support can come from here.
I used to have trouble with the micros, until I started doing an update every spring/fall before I put them out.

Two link-s cams. I set them up on Sept 17, set transmit on each picture, tested them and all was good.
About 4 days later they both quit transmitting.
On Oct 2, put in new batteries, new sim cards and update the firmware.
On Oct 6th both cams began transmitting only at noon. On Oct 9, one of the cameras quit completely.
I now see that the cameras have a feature when 4 transmissions are missed, they go into survival mode where they only transmit once per day.
These cameras are only about 2.5k from the cell tower and one of them (the one that has quit) has line of sight to the tower. You can see the tower lights from the camera.

What I'm trying to figure out is how to fix this - either a later firmware fix without this "feature", or a way that I can manually restart the camera every 3-4 days.

[werner.reiche]

After over an hour of no meaningful response from the chat, I get this:

"For this, I'm still consulting the team. I will be emailing you this matter and the resolution for this issue. I appreciate your patience in staying online and I apologize for the wait time.
I will resolve this within the day.'

Not sure, but I think I just got told to go away. If I wanted email support - which I don't because they don't respond", I would have emailed. Looks like they don't understand the concept of a "chat".

[Ahuntr300]

I have some spypoints too, the spendy ones, and the service has been spotty to say the least. Don't know if its their servers that are overwhelmed, or the cameras that dont work properly. Some don't update for days then suddenly start working, others no problems. I have done everything - proper batteries and SD card, and latest firmware.

As compared, I have had ZERO issues with my Tactacam Reveal Xs at the same location. Stronger signal, better pictures and never a single glitch. Did I mention that they are less than half the price of the spypoints?

I would love to support Spypoint more as they are a Canadian company, but they are not making it easy.

[hockeymjt]

Werner, I have had tremendous luck with the chat , sometimes it is a bit of wait to get someones attention but they tell you what number you are in the que.


I will be reaching out to them on a camera later today, I will let you know.


I ve had some transmission issues, but have found this to be in very high wind conditions only.

I do regularly update firmware regardless,

WHen you did the update, did you open up the file before transferring?

If not you had transferred the file in a zip format, you have to open it up once its downloaded on your pc being transferring,
I made that mistake before

[Sam Menard]

I contacted them last week via chat to see if they could do a remote firmware update as my camera is out in the woods.

I tried the chat function twice, once at 5pm (no response), then again the next morning. The wait time was less than 5 minutes, but they wouldn’t do the firmware update remotely; they said that I would have to it myself.

I can’t say that I’ve had any serious issues with my SPYPOINT camera or Cell Link units. Their customer service gets a lot of complaints.

I did buy a couple of spare antennas and link cables just in case though.

[greatwhite]

Wow I was thinking of getting one of these but several of you on here have had issues.

I hope you get them fixed.

[glen]

It’s weird that some cameras work and some don’t.
Signal strength fluctuations from tower?
Stay on current updates.
My cameras are running 90% or100%. Signal strength.
And they are working perfectly.

[werner.reiche]

It’s weird that some cameras work and some don’t.
Signal strength fluctuations from tower?
Stay on current updates.
My cameras are running 90% or100%. Signal strength.
And they are working perfectly.

My two run 90% and 75% cell reception when I power cycle them, but the longer they are up.
Both cams are within 2.5km of two cell towers, and from the 90% cam, you can see the lights on both towers.
Spypoint has a feature where if they miss 4 transmissions, they go into one try every 24 hours (survival mode they call it).
This makes the poor comms software even worse.
Both cams mounted in the same security boxes worked flawlessly last fall, except for the 3 day spypoint network outage.
So far this fall, I've spent more time trying to get the cams working than I have deer hunting.