Spypoint support meltdown?

[Ahuntr300]

Thank you for your insight.

You’d think they have done this a few years now and would have all the bugs worked out by now.

So what you are saying don’t change the settings too often as you risk disabling the camera - very interesting.

Re the power cycling, maybe that is a feature they should add to the app.

It’s all very frustrating when some work and exact other ones don’t. Is it because of different hardware revisions? Puzzling.

[hockeymjt]

Werner, Sorry did not come back and report.,
I contacted Spypoint via chat, and they resolved my issue, and are replacing my camera,
It took a lot of question as they were trying to establish a reasonm, but in the end they are sending me a new camera,

I really do like the chat help. In some cases, you will get someone that is not helpful, and I have on 2 occasions, just said thank you very much and then I wait 10 min and re do chat get someone else and they resolve the issue right away,

[glen]

So you had a bad camera. I wonder what was wrong with it.

[sabmgb]

I have 2 of the spypoint micros and haven't had a problem in 2 years. My signal strength ranges from 0 to 40% but no leaves are falling it has stayed at 40%. I will take the 100 free pictures a month, as that seems to do me quite well.

[Rick_ca]

I gave up with the online chat function and phone them direct after 15 mins of trying a few things with camera in had they told me a new one will be shipped one week later i have it.

[Deer Hunter]

Doesn’t sound like a reliable product.
Was looking at the new Bushnell, anyone try that one? At least we know they have excellent customer service and support

[Doug]

I have had 3 Non-Cellular for a number of years, I have been very happy with them. Over the past year I have added Cell-links to each of them. My cellular reception has been like everyone else, it ranges from time of year to location, within the same concession it ranges from 0 to 100%. Working in the telecommunication industry I have an understanding of the reasons behind why and how. I have added an external antennae, which has helped, only advice it to take a buddy, it's a pain going up and down the tree to test, the doing it again to change the side of the tree it's on.
A few weeks ago I put out my first Micro-link, I have been very happy with it so far.
BUT; I had let a Force Dark go dead, the batteries died and I let it go for a few months, when putting out the new camera, I changed all the batteries in each device. The Force Dark's screen lights up, no menu appears, after 30 seconds it power downs. I have tried other new batteries, I downloaded the newest version of software, opened it followed instruction to update; but the screen just does the same, comes on with no menu. I am about to try the chat feature for support, I will update later.

[Doug]

Well, the first guy hung up on me, the second was a .ittle more helpfully, he wants me to reattach the Cell-link so he can test it. This will have to wait. I have a Force 20 that I am attaching the Cell-link to this afternoon. I would rather have visibility in the field right now. I have my target buck appearing, almost in daylight... I need to quickly hang a stand to cover an inside corner. The Force 20 and Cell-link will be covering a different location to assist in pinpointing travel routes.
I will try later today and not mention it was attached to a Cell-link, the issue is with the camera. Internal back-up battery?

[Sam Menard]

Doesn’t sound like a reliable product.
Was looking at the new Bushnell, anyone try that one? At least we know they have excellent customer service and support

SPYPOINT sells a lot of cameras. The Micro was one of the first cell cameras out and I don’t know if any other company makes a unit like the Cell Link. Lots of people have experienced problems and I think the company’s poor customer service over-shadows the tech issues. Other guys haven’t had issues and happy customers are less likely to provide feedback. IMO when a company outsources to the cheapest manufacturer in a country in another continent with no minimum wage, it’s not surprising that there are quality control issues! This is sad because SPYPOINT has Canadian roots.

[Deer Hunter]

SPYPOINT sells a lot of cameras. The Micro was one of the first cell cameras out and I don’t know if any other company makes a unit like the Cell Link. Lots of people have experienced problems and I think the company’s poor customer service over-shadows the tech issues. Other guys haven’t had issues and happy customers are less likely to provide feedback. IMO when a company outsources to the cheapest manufacturer in a country in another continent with no minimum wage, it’s not surprising that there are quality control issues! This is sad because SPYPOINT has Canadian roots.

Yes, it is sad because my first preference is always to buy Canadian but they have to be a quality product with good support.